How do I request a refund?

A refund is only possible for a failed payment that did not go through correctly. All other payments in the game are non-refundable, so please pay close attention to purchase details before finalizing them and make sure that no one except you has access to your account.

We kindly ask you not to request refunds through Facebook or your payment provider as refunds of valid payments may lead to your game account being suspended. Should you come across any problems with your payments, please contact our Support team with the details, and we will do our best to help out.

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